Customer Service Representative – Fernandina Beach, Florida (On-Site)

Are you a welcoming, detail-oriented professional who thrives on creating positive first impressions and providing exceptional service? If you have a natural ability to communicate, stay organized, and support a busy team, you may be the perfect fit for our Customer Service Representative role at Brightway Insurance.

This full-time, in-office role is based in Fernandina Beach, Florida, and plays a key part in ensuring smooth day-to-day operations and outstanding client service. This candidate must hold an active Florida 4-40 Insurance License and a desire to grow their career in the insurance industry. While this is not a sales role, there is potential to grow into a licensed Inside Sales Representative position over time.

Key Responsibilities:

• Client Experience: Serve as the first point of contact for clients—both in person and over the phone—creating a professional and friendly experience every time.

• Administrative Support: Assist the sales team by preparing documentation, scheduling appointments, managing follow-ups, and keeping CRM systems up to date.

• Phone & Email Management: Answer incoming calls and emails promptly and professionally, directing inquiries to the appropriate team member.

• Policy Servicing: Help clients with general policy questions, billing inquiries, and basic service requests.

• Office Coordination: Maintain a clean, organized front office and help coordinate daily operations to keep things running smoothly.

• Team Collaboration: Work closely with licensed agents to support their efforts and ensure the office meets client service standards.

Minimum Required Qualifications:

• Active Florida 4-40 Insurance License (must be valid at the time of application)

• High school diploma or equivalent

• Strong customer service, communication, and interpersonal skills

• Familiarity with Microsoft Office and basic computer skills

• Professional demeanor and ability to multitask in a fast-paced environment

Preferred Qualifications:

• Experience in insurance, office administration, or customer service

• Desire to grow within the insurance industry, including potential to pursue a 2-20 license and move into a sales role

Compensation:

• Base salary: $30,000–$40,000 annually, depending on experience and licensing

• Opportunities for professional development and career growth

• Monday–Friday schedule, on-site only

If you're ready to bring positive energy to our team and be the welcoming face of our agency, we’d love to hear from you!