Current job opportunities are posted here as they become available.
Department: | IT Desktop Support |
Location: | Jacksonville, FL |
About Brightway
Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients’ most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success.
Scope
The IT Support Analyst I is responsible for extending technical support to all internal employees as well as customers facing problems related to hardware, software, and networking. Manages IT requests including troubleshooting problems, identifying issues and implementing effective solutions. This position acts as the single point-of-contact for IT related issues within the Brightway Insurance organization.
Job Responsibilities
Skills, Licenses, Certifications
Education and Experience
This position requires 2+ years of IT support experience in support of computers in an enterprise environment or service desk role and 1+ years of customer service experience. CompTIA A+ or Network+ may be used in leu of 1 year IT experience.
Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.