JOB DESCRIPTION

JOB TITLE: Insurance Sales Associate

ACCOUNTABILITY STATEMENT

This Associate position presents a valuable opportunity to obtain licensure, gain knowledge in property and casualty insurance, enhance your skills, and further your career within the insurance industry. As an Associate, you will engage in study and preparation for the state insurance licensing examination.

Upon obtaining your license, you will assist in generating Property & Casualty sales by supporting ongoing prospecting and lead generation efforts. You will learn to leverage branch networking and partnerships across VyStar Insurance Agency's diverse range of product offerings while ensuring insurance offerings comply with the requirements set by carriers, sales centers, and regulatory authorities.

This position provides an opportunity to enhance your skills in driving sales transactions to contribute to the profitability of the VyStar Insurance Agency (VIA).

ESSENTIAL RESPONSIBILITIES :

Sales and Business Development

• Assist in developing strategies to identify new internal and external sales opportunities.

• Help build and maintain relationships with VIA members and non-members.

• Support efforts to ensure customer satisfaction, promoting renewals and referrals.

• Learn to cross-sell and grow VIA’s overall book of business through various product offerings.

Consultative Service and Problem Solving

• Participate in assessing customer needs and delivering consultative services through supportive problem-solving.

• Utilize available resources to provide quality and tailored solutions in a timely manner.

• Gain skills in presenting product options that address the requirements of both members and non-members, including enhanced coverage alternatives.

Sales Channels and Cross-Selling

• Identify opportunities to sell and cross-sell both personal and commercial insurance products under the guidance of experienced team members.

• Employ telephone, text, and email communication to assist in facilitating sales efforts.

• Provide timely and effective follow-up on inquiries from both members and non-members to help secure new business and maintain existing policies.

Relationship Building

• Assist in providing comprehensive information to members and non-members about all VIA products and services.

• Learn to develop strong relationships that foster satisfaction, loyalty, and a connection to the VyStar brand.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus - Focus your full attention by carefully listening to and observing client or member. • Connect - Consistently be friendly and approachable. Demonstrate your care.

• Understand - Listen empathetically and ask questions (70%/30% rule).

• Counsel - Recommend solutions based on your member’s needs and objectives.

• Advance - Ensure that member’s expectations were exceeded.

• Verify necessary follow-up actions.

JOB QUALIFICATIONS

EDUCATION

High school diploma or equivalent is required; pursuing a college degree is preferred.

EXPERIENCE

• 0-1 year experience with personal lines; commercial experience is a plus.

• General knowledge of insurance operations, terminology, and objectives is advantageous. • Commitment to continuous education to maintain any designations/certifications and insurance-related licenses.

• This support agent position offers an excellent opportunity to develop your skills and advance your career in the insurance industry through practical experience and guidance from experienced professionals.

KNOWLEDGE, SKILLS & ABILITIES

Sales-Oriented and Resilient: Demonstrate a willingness to learn about sales and develop the resilience to navigate objections while striving for success and growth. Problem-Solving Skills and Initiative: Cultivate strong problem-solving and decision-making skills while proactively addressing client needs with effective solutions. Self-Motivated and Accountable: Exhibit the ability to work independently, maintain professionalism, and take responsibility for achieving results.

Proficient Communication and Telephone Etiquette: Develop advanced written and verbal communication skills to build rapport and engage positively with customers. Organizational Skills and Attention to Detail: Show flexibility while developing strong organizational skills and attention to detail, managing multiple tasks effectively. Technologically Proficient and Knowledgeable: Gain a foundational understanding of the insurance industry, including processes and workflow procedures. Be open to learning new technology, quoting platforms, and CRM tools.

Computer Skills

Basic proficiency in MS Office products (Outlook, Word, and Excel) and other related computer applications. Familiarity with Agency Management systems is a plus.

CERTIFICATIONS

Currently pursuing or holds an active State Property & Casualty license (2044 Personal Lines License preferred).

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management