JOB DESCRIPTION

JOB TITLE: Insurance Sales Agent

ACCOUNTABILITY STATEMENT

Responsible for generating Property & Casualty sales through ongoing prospecting and lead generation, leveraging branch networking and partnerships across our diverse range of product offerings. Ensures that insurance offerings adhere to the requirements set forth by carriers, sales centers, and regulatory authorities at the state level. Effectively drive sales transactions to enhance the profitability of VyStar Insurance Agency (VIA).

Develops and maintains external networking relationships with:

• Realtors

• Mortgage brokers

• Title Agencies • Apartment Complexes

• Builders

ESSENTIAL RESPONSIBILITIES

Sales and Business Development

• Develops strategies to generate new internal and external sales opportunities.

• Builds and maintains relationships with VIA members and non-members.

• Ensures satisfaction to promote renewals and referrals.

• Cross-sell to grows VIA’s overall book of business through diverse product offerings. Consultative Service and Problem Solving

• Conducts a thorough assessment of needs and delivers consultative services through proactive problem-solving.

• Utilizes resources proactively to provide quality and tailored solutions in a timely manner. • Presents product options to address the requirements of both members and non[1]members, including enhanced coverage alternatives.

Sales Channels and Cross-Selling

• Identifies and capitalizes on opportunities to sell and cross-sell both personal and commercial insurance products.

• Employs telephone, text, and email communication to facilitate sales efforts.

• Provides prompt and effective follow-up on inquiries from both members and non[1]members to secure new business and maintain existing policies.

Relationship Building •

Provides comprehensive information to members and non-members regarding all VIA products and services.

• Develops strong relationships that are essential for fostering satisfaction, loyalty, and a connection to the VyStar brand.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus - Focus your full attention by carefully listening to and observing client or member. • Connect - Consistently be friendly and approachable. Demonstrate your care.

• Understand - Listen empathetically and ask questions (70%/30% rule).

• Counsel - Recommend solutions based on your member’s needs and objectives.

• Advance - Ensure that member’s expectations were exceeded.

• Verify necessary follow-up actions.

JOB QUALIFICATIONS EDUCATION

High school diploma or equivalent with 1-2 years insurance experience. College degree preferred.

EXPERIENCE

• Personal lines experienced required. Commercial experience is a plus.

• General knowledge of insurance departments, operations, terminology, and objectives.

• Continuing education hours to maintain Designations/Certifications and Insurance Related License.

KNOWLEDGE, SKILLS, & ABILITIES

• Sales-Oriented and Resilient: Exhibits a strong aptitude for sales, demonstrating the resilience to navigate objections, exceed targets, and embody a competitive drive for success and growth.

• Problem-Solving Skills and Initiative: Demonstrates strong problem-solving and decision-making abilities while proactively addressing client needs with effective solutions.

• Self-Motivated and Accountable: Displays a proven ability to work independently, maintain confidentiality, demonstrate professionalism and competence, and take responsibility for achieving results.

• Proficient Communication and Telephone Etiquette: Possesses advanced written and verbal communication skills, enabling the building of rapport, positive and courteous interactions, and the delivery of exceptional customer service.

• Organizational Skills and Attention to Detail: Shows flexibility and possesses strong organizational skills, attention to detail, and the capability to manage multiple tasks while meeting established deadlines.

• Technologically Proficient and Knowledgeable: Holds a solid understanding of insurance industry, processes, and workflow procedures. Proficient in the use of technology, quoting platforms, and CRM tools.

Computer Skills

• Proficiency in MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.

• Preferred proficiency in Agency Management systems.

Preferred Education & Experience

• Currently holds active State Property & Casualty licenses. Specifically, 2044 Personal lines license. 220 General Lines License preferred.

• Personal lines experienced required. Commercial experience is a plus.

• High school diploma or equivalent with 1-2 years insurance experience. College degree preferred.

• General knowledge of insurance departments, operations, terminology, and objectives.

• Continuing education hours to maintain Designations/Certifications and Insurance Related License.

CERTIFICATIONS

Currently holds active State Property & Casualty licenses. Specifically, 2044 Personal lines license. 220 General Lines License preferred.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to twenty pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Salary + Commission / Benefits package as well